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IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the Business.
ITSM stands in deliberate contrast to technology-centered approaches to IT management and Business interaction .
The video below shows a terrific Demo with Eric Kruger from Discover 2012 Las Vegas.
Hit the comments section and let us know what you think. Hope you all enjoy, and share if you do. Thanks ever so much for all your support! :)
*by andreascy*
